Queues are unavoidable in every business with walk-in customers. With a good control of queues, business can be run smoothly. Why? A good control of queues provides your customers satisfaction when they step in to your shop. Note that, queue management always act as the “front-liners” in a business. You do not wish to deal with angry customers in the very first place, don’t you? Customers do prefer a systematic flow to do their business or have their issues solved.
“The way you start your day can affect your whole day. The way your customers walks-in with a good queue management affect the way your customers deal business with you”.
Queue Management System (QMS) is not just all about controlling queues. It also plays a part of CRM in a business. How is it related to CRM with just a queue management system? You may check out more in HERE.
What Other Places Can a Queue Management System Be Used?
Asides from medical or healthcare centers, banks, government sectors, public service provider and F&B retailers that we have mentioned in our previous blog in HERE, a QMS is not just meant to control human traffic. It also can be used to control vehicles queue. For instance, a loading bay.
Instead of queuing as first come first serve basis behind each lorries or trucks, and you have to wait around your vehicles for your turn to move further, a QMS can be used to manage such queues.
After the drivers got their waiting number from the ticketing kiosk, they may park their vehicles at a designated carpark area which is meant for loading bay, while waiting for their numbers to be called. Same as any other business with walk-in customers, drivers may have a rest around the waiting area while waiting for their number to be called.